Privacy Policy

IRIS GLOBAL NETWORKS PRIVACY POLICY

Iris Global Networks regards its Customer’s privacy as one of its most important values and believes that its Privacy Policy will give the Customer confidence whenever they use Iris Global Networks services. The following is a summary that outlines how Iris Global Networks collects, uses and discloses personal information

Purposes

Iris Global Networks collects personal information to:

i. Help provide the Customer with better service delivery;

ii. Better manage and operate its own day to day operations;

iii. Understand each Customer’s needs in order to recommend appropriate products or services

iv. Comply with legislative requirements;

v. Prevent fraud and protect Iris Global Networks and its Customers from possible fraudulent actions;

Iris Global Networks will advise the Customer of the reason it collects personal information when or before such information is collected.

Consent

The Customer’s knowledge and consent to the collection, use or disclosure of personal information is required, except where inappropriate to do so.

Limits

Iris Global Networks will limit its collection of personal information to that which is necessary for the abovementioned purposes. This collection shall only be done by fair and lawful means.

Iris Global Networks will not use or disclose personal information for any purposes other than those for which it was collected, except with the consent of the individual or as required by law.

When we provide information to third parties, such parties are required to adhere to confidentiality agreements to ensure that the Customer’s information remains safe and secure.

Third parties include Iris Global Networks agents, other communications Service Providers (to enable service delivery outside the United States), Collection Agencies, emergency services and Law Enforcement Agencies.

Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Security

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. Each and every Iris Global Networks employee must abide by Iris Global Networks’ Privacy Policy.

Only authorized Iris Global Networks employees are permitted access to a Customer’s Personal information and such access is limited by need.

If a Customer calls Iris Global Networks’ Customer Care Team, with a concern or complaint for example, the Representative is allowed to access only the Personal Information that he or she needs to address that concern.

Customer Access

Upon request, the Customer shall be informed of the existence, use, and disclosure of his or her Personal Information and shall be given access to that information.

The Customer may challenge the accuracy and completeness of the information and have it amended as appropriate.

Definition: “Personal Information"

Means information about an identifiable individual and includes information about the Customer’s Iris Global Networks service selections.

Information that is publicly available (such as a public directory listing of a name or information that is printed on a business card - including the Customer’s address, telephone number and email address) and is not considered personal information.

DATA PROTECTION

Protecting the security and privacy of personal data is important to Iris Global Networks, therefore, Iris Global Networks conducts its business in compliance with applicable laws on data privacy protection and data security. The purpose of this privacy policy is to outline the personal information handling practices of Iris Global Networks. This policy applies to the use of information to conduct Iris Global Networks business or interact with customers or third parties.

a. PURPOSES OF DATA COLLECTION:

Iris Global Networks collects personal information: (a) as agreed to and outlined in the Customer contract; (b) where applicable, with Customer consent; or (c) for the interest and operations of the business including but not limited for sales, marketing advertisement, promotions, and for advancing business.

Iris Global Networks’ business operations require Iris Global Networks to collect, use, and at times share personal information of various individuals in order to:

i. Help provide the Customer with better service delivery;

ii. Understand each Customer’s needs in order to recommend appropriate products or services

iii. Better manage and operate its own day to day operations;

iv. Comply with legislative requirements;

v. Prevent fraud and protect Iris Global Networks and its Customers from possible fraudulent actions;

vi. Provide marketing, including the development of business transactions, consumer satisfaction, and evaluating, improving and maintaining Iris Global Networks’ operations and consumer services;

vii. Advance its sales purposes, including promotion and product introduction.

b. TYPE OF DATA COLLECTED:

We collect personal data (e.g., names, addresses, telephone numbers, or e-mail addresses) in connection with the operation of our websites only when you have voluntarily provided such data to us (e.g., through registration, contact inquiries, surveys, etc.) and when we are entitled to process or use such data by virtue of permission granted by you or on the basis of a statutory provision.

As a general rule, we use such data only for the purpose for which you divulged the data to us, such as to answer your inquiries, process your orders or service requests, provide an invoice or grant you access to certain information or offerings.

Insofar as you have provided your consent or when we are otherwise legally entitled to do so, we will share your personal data with subsidiaries of Iris Global Networks, where applicable, for the purposes indicated above.

c. WEBSITE:

Iris Global Networks continues to develop and improve its website(s) in order to protect and safeguard confidential and proprietary information, customers, and employees; and, when applicable, third party contractors. At times websites may automatically capture data when the user such as your computer software type, browser identification, operating system, the pages navigated to and the time spent online and other related internet traffic information.

Iris Global Networks collects certain personal information for the purposes set forth in this policy such as names and contact information.

Iris Global Networks may collect personal information from users and its customers. Individuals are not obligated to provide personal information, however Iris Global Networks may not be able to respond or address concerns without such information. Your personal information may be collected directly from you when completing forms; subscribing to Iris Global Networks communication or corresponding with Iris Global Networks by phone, e-mail or otherwise using our contact details.

Our use of your data is limited to this policy and we only use your data as expressly set out. If for any given reason you require the use of your data for alternative purpose not set forth in this policy, we will provide you with prior notice of such use.

d. TRANSFER AND DISCLOSURE OF PRIVACY DATA:

If legally permitted to do so, Iris Global Networks may transfer personal data to courts, law enforcement authorities, regulators or attorneys if necessary, to comply with the law or for the establishment, exercise or defense of legal claims.

Recipients of personal data may possibly be located in countries outside of the European Economic Area, in which applicable laws do not offer the same level of data protection as the laws of the respective individual’s home country. In such cases and unless permitted otherwise by applicable law, IRIS GLOBAL NETWORKS takes measures to implement appropriate and suitable safeguards for the protection of personal data by other means.

e. RETENTION PERIOD:

Unless explicitly indicated otherwise at the time of the collection of Business Partner Contact’s personal data (e.g. within a consent form accepted by Business Partner Contact), we erase personal data if the retention of the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed and no statutory retention obligations under applicable law (such as tax, commercial law, etc.) require us to further retain personal data.

f. SECURING PERSONAL INFORMATION:

Iris Global Networks has established reasonable security measures to be implemented when dealing with privacy data. A security officer, who has been trained and experienced in managing information security, has been designated to be responsible for the overall compliance with these security measures. A security plan documents the various security measures adopted. Please contact the DPO for further questions or details on these security measures.

g. IRIS GLOBAL NETWORKS AS DATA PROCESSOR:

This part of the Policy applies in all cases where Iris Global Networks collects, uses and transfers personal information as a processor on behalf of another Group Member, or on behalf of a third party under a contract evidenced in writing in a situation where the third party will be a controller (referred to as the "Client"). The principal areas in which Iris Global Networks acts as a processor include “Telecom products and services and, their Maintenance Support & Services” for our customers.

• Ensure compliance with the local law;
• Use personal information for a known purpose only and explain to individuals how that information will be used to the extent reasonably possible;
• Keep the personal information accurate and up to date;
• Comply with instructions from a Client, as required under the terms of its contract and notify other Group Members or any third-party sub-processor to whom the personal information has been disclosed;
• Respect and comply with the rights of individuals;
• Put in place appropriate technical and organizational measures to safeguard personal information processed;
• Have appropriately trained staff and support to ensure and oversee privacy compliance.

h. FOR MORE INFORMATION:

IRIS GLOBAL NETWORKS provides support with any data privacy related questions, comments, concerns or complaints or in case a Customer wishes to exercise any of its data privacy related rights as mentioned in the section above.

The responsible Data Protection Officer (DPO) of Iris Global Networks can be contacted at info@irisglobal.co.

COOKIES POLICY

1. Introduction:

This Cookie Policy explains how Iris Global Networks ("we," "us," or "our") uses cookies and similar technologies on our website (the "Site"). By using the Site, you consent to the use of cookies as described in this policy.

2. What Are Cookies?:

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit websites. They help websites remember your preferences, enhance your user experience, and provide relevant information.

3. Types of Cookies We Use:

 -Essential Cookies: These cookies are necessary for the Site to function and cannot be switched off. They are usually set in response to actions like logging in, filling out forms, or setting your privacy preferences.

- Performance Cookies: 

These cookies collect information about how you use our Site, such as which pages you visit most often. The data collected is aggregated and anonymous. We use this information to improve the functionality of our Site.

- Functional Cookies: 

These cookies enable the Site to provide enhanced functionality and personalization, such as remembering your preferences. They may be set by us or third-party providers whose services we have added to our pages.

- Targeting/Advertising Cookies: 

These cookies track your browsing habits to make advertising more relevant to you. They may be used by third-party advertising networks to build a profile of your interests and show you relevant ads on other sites.

4. Managing Cookies:

You can control and manage cookies in your browser settings. Most browsers allow you to refuse cookies or delete them after they have been set. However, if you disable cookies, some features of our Site may not function properly.

5. Third-Party Cookies:

We may allow third-party service providers to place cookies on your device for analytics and advertising purposes. These third parties may use information about your visits to our Site and other websites to provide relevant advertisements.

6. How We Use Cookies:

- To remember your preferences and settings.

- To analyze site traffic and usage patterns.

- To deliver personalized content and advertising.

- To enhance the overall performance and user experience of the Site.

7. Changes to This Cookie Policy:

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.